We invite you to write our Solutions department. Please specify the subject of your complaint, your file number, as well as any other information you think we should know.
Integrale Luxembourg - Solutions Department - Complaints Management
Monday to Friday: 9:00 am – 5:00 pm
E-mail : email@example.com
By mail: Integrale Luxembourg, avenue de la Gare 4-6, L-1610 Luxembourg
We'll respond to you within 5 business days after we receive your request.
If you aren't satisfied with how your complaint was handled by an Integrale Luxembourg employee, you can ask to have your request sent directly to a member of management. We'll let you know who's in charge of your file as well as their contact information.
Luxembourg Insurance Commission (CAA)
7 boulevard Joseph II
L - 1840 Luxembourg
CAA's approach is based on the principles of impartiality, independence, transparency, competence, efficiency, and equity. Its reasoned submissions are non-binding on the parties.
To submit a dispute resolution request to the CAA, you must complete the request form for out-of-court claim settlement (http://www.caa.lu/uploads/documents/files/DRER_FR.pdf) and send all the listed documents.
You must submit your request in writing (in Luxembourgish, German, French, or English) by the following means:
CAA will confirm receipt of your request within 10 business days. After that, CAA has 90 days to send you its conclusions (if your file is admissible and complete).